Let me start this article by saying that I am aware this is a tech site that draws an audience looking for tech/gaming information. However QC concepts is a segment that offers concepts for improving systems and systematic operations. The DMV is definitely an organization that could use a few systematic improvements (Plus I just want to rant). The DMV is probably the closest thing to an adult going to the dentist besides well, being an adult and going to the dentist. As far as I’m aware going to them DMV is a painful experience in all 50 states of the USA. A government agency responsible for overseeing vehicle registration isn’t expected to be very innovative especially on the State level, but the amount of inefficiency found in many of these agencies is unbelievable. This is not to say that this system doesn’t work but rather it’s not on par for what is expected in 2018.
At the moment paper registration seems to still be the standard. Replacing this with a card based system will increase the ease of validation when it’s time to renew our tags and at traffic stops. Pertinent information could still be displayed on the card itself while still being able to be scanned much like licenses are. Minimizing user input will improve efficiency which would definitely decrease the wait time in DMV offices. Some states are already experimenting with the idea of doing away with registration stickers and even considering the idea of uploading registration details to owner’s smartphones. The bottom line is that technology can be used to speed the process. There is no doubt in my mind that if this were a business with competitors the DMV would most certainly be more efficient. While having multiple agencies register street legal vehicles is not really practical, finding new ways to innovate can be beneficial to all parties involved.
Dealing With The Current System
Since few of these changes are likely to take place anytime soon I feel the best way to help is to just share some helpful tips for dealing with the current system.
- Take advantage of any online services. This goes without saying but the best way to avoid the lines is to not get in them at all.
- Avoid the beginning and end of the month. Due to a variety of reasons the beginning and end of the month are busy times for a lot of businesses, DMV included.
- Consider going to less congested offices if possible. If you live in a larger city you may have the option of several offices to choose from. Keep in mind that not all offices will provide the same services. For instance Star IDs can only be acquired at main outposts at the moment.
- Arrive at opening or before closing window. If you can make it to the DMV office when they open you have a significantly greater chance of waiting less than one hour. However if you are unable to do so, arriving before the closing window is your next best option. Since these are government agencies most DMV office hours will be anywhere from 8AM to 5PM. Arriving an hour and five minutes before closing will give you just enough time to beat the cutoff. For example if your local office closes at 5PM the cutoff time will most likely be 4PM. Arrive at 3:55PM just before they close the doors to new customers. You will notice the turnaround time decrease once you are in possibly due to the employees having very little incentive to stay after working hours (especially on Fridays).
There is no doubt in my mind that some of the above alternatives will be implemented within the next 20 years. Unfortunately though, not much else can be done by regular citizens to improve this system at the moment, but if you follow these tips hopefully you will avoid a headache.